Concierge service
built from experience.
SmartStay supports owners of exceptional properties from the French Alps to Lyon. Our strength: a local team, hotel-grade standards, and an obsession with your property's performance.
What sets us apart.
Local roots
Our team lives and works in the destinations we manage. Every location — Tignes, Courchevel, Annecy, Lyon — has a dedicated contact who knows the market, local tradespeople and traveller expectations.
Hotel standards
Personal welcome, quality linen, meticulous cleaning, responsive maintenance: every service follows rigorous protocols inspired by the finest hospitality houses.
Full transparency
Monthly detailed statement, real-time access to your reservations, maintenance reports. You always know exactly what is happening in your property.
Performance first
Dynamic pricing, competitive monitoring, calendar optimisation. We consistently aim for the best possible performance for every property we manage.
The faces behind the service.
Five committed, complementary, local people. Every member knows your property and the territory it sits in.
With ten years in short-term rentals, Louis started as a student hosting guests, then joined a concierge company for three years before going solo. As SmartStay's founder, he brings his field experience, vision and high standards to every owner and guest relationship.
Present since almost the very beginning, Max knows the property portfolio inside out. Highly personable, always available and attentive, he ensures every property is well looked after and supports both owners and the team with responsiveness and professionalism.
Louis's mother and the team's most experienced member, Chantal handles all administrative matters and assists with accounting. Rigorous, reliable and dedicated, she plays an essential role in SmartStay's day-to-day organisation.
With solid experience in short-term rental management — including running a concierge operation of over 20 properties — Clotilde brings deep yield management expertise gained at major hospitality groups. Her role: optimising performance, pricing and occupancy for every property.
The embodiment of a warm welcome. Varouna greets guests with professionalism, care and perfect English, playing a key role in delivering a smooth, warm and premium experience at every stay.
Shall we talk about your property?
Get a revenue projection within 48 hours, or simply talk to our team to learn how we work.